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  • Server Transition Notification

    We are currently in the middle of a hosting server transition.  
    If you are having problems connecting to your email, please update your mail servers to vm1.sators.com

     

    Welcome to the Sators.com Support Desk

    Below you'll find instructions for accessing the main areas of our support desk.

    Support

    Do you have a question?

    Simply submit a ticket and one of our support
    representatives will be in touch shortly to help you.
     

    Do you have an existing ticket?

    No problem. You can see the status, check for
    updates, and read all of your existing tickets.
    ⊕ Create a Ticket   ✉ Check Existing Ticket

     


     


     


     

  • Create a New Ticket

    Note: If you've already created a ticket and just want to check the status of that ticket, click here.

    Sators.com Support

    Select Department *
    • Billing
    • Design
    • Email
    • General
    • Hosting
    • Maintenance
    • Sales
    Add Attachment
    Most Asked Questions
    Email Settings Guide

    Both IMAP and POP protocols are supported. Use the following settings:

    Incoming Mail Server: mail.sators.com
    Username: <username@yourdomain.com>
    Password: Set in the Plesk Control Panel Mailbox Settings
    Incoming POP3 Mail Server Port: 995
    Incoming IMAP Mail Server Port: 993

    Outgoing Mail Server: mail.sators.com
    Outgoing Mail Server Port: 465

    Incoming/Outgoing SSL: Use SSL Connection

    Note: SMTP Authentication needs to be enabled using the same username and password as above in order to send email through Sators.com servers.

    In your Advanced Email Settings, enable Incoming and Outgoing Mail Server encryption over SSL. The incoming POP3 port is 995, IMAP port is 993 and outgoing port 465. You may need to accept the SSL certificate upon your first connection. Also, while in Advanced Email Settings, you may need to set your “Root Folder Path” as “INBOX” if you are connecting through IMAP. Otherwise you may experience difficulties creating subfolders.

    On occassion, some ISP’s require you to use their outgoing mail servers in order to send mail. If you are receiving errors when attempting to send email, please contact your internet service provider on how to send email through their servers.

    View More Questions

     

  • Live Chat

    Most Asked Questions
    Email Settings Guide

    Both IMAP and POP protocols are supported. Use the following settings:

    Incoming Mail Server: mail.sators.com
    Username: <username@yourdomain.com>
    Password: Set in the Plesk Control Panel Mailbox Settings
    Incoming POP3 Mail Server Port: 995
    Incoming IMAP Mail Server Port: 993

    Outgoing Mail Server: mail.sators.com
    Outgoing Mail Server Port: 465

    Incoming/Outgoing SSL: Use SSL Connection

    Note: SMTP Authentication needs to be enabled using the same username and password as above in order to send email through Sators.com servers.

    In your Advanced Email Settings, enable Incoming and Outgoing Mail Server encryption over SSL. The incoming POP3 port is 995, IMAP port is 993 and outgoing port 465. You may need to accept the SSL certificate upon your first connection. Also, while in Advanced Email Settings, you may need to set your “Root Folder Path” as “INBOX” if you are connecting through IMAP. Otherwise you may experience difficulties creating subfolders.

    On occassion, some ISP’s require you to use their outgoing mail servers in order to send mail. If you are receiving errors when attempting to send email, please contact your internet service provider on how to send email through their servers.

    View More Questions

  • Check Existing Ticket

    If you've already created a ticket and just need to check the status of that ticket, simply enter the email address you used to create the ticket below and click the button.

  • Click Here to Reset the Header

    You can customize the header by uploading two separate files.

    The background image and goes from the left side to the right side or the screen.

    The header image should contain your companies logo and anything else you wish to put on it. It will lay on top of the background image.

    The header image should be 1138 pixels wide and the same height as the background.
    Anything smaller than 1138 pixels will work as well (It centered across the top.)

    Below is an example of what your background image could look like:


    Below is an example of a header image. Note that it has a transparent background as it will lay on top of the background above (not required):


    Background Image:

    Header Image:

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